A Simple, Supportive Process from Start to Finish
ETS guides every step — from the initial referral through installation, training, and beyond. Our goal is to make the experience straightforward, personalized, and genuinely helpful.
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Five Steps to Greater Independence
Each step is designed to be clear, comfortable, and centered on the individual's goals.
Referral Received
The process begins when a support coordinator, family member, healthcare provider, or self-advocate submits a referral for enabling technology services. We acknowledge every referral promptly and begin gathering initial information.
Consultation
We schedule a consultation — typically in the individual's home or living environment — to understand their goals, challenges, daily routines, and preferences. This person-centered conversation helps us see the full picture.
Personalized Recommendations
Based on everything we learn during the consultation, we create a customized technology plan. Each recommendation is matched to specific goals — like preventing falls, managing medications, or staying connected with family.
Installation & Training
Our team professionally installs all recommended technology in the individual's home. We ensure everything works properly and provide hands-on training for the individual and any caregivers involved in their support.
Ongoing Support
Our commitment doesn't end at installation. We remain available for questions, troubleshooting, adjustments, and follow-up visits. Technology should keep working for you — and we make sure it does.
Guiding Principles
Everything we do is guided by these core commitments.
Person-Centered
We start with the individual's goals and daily life — not a product catalog.
Collaborative
We work with care teams, families, and support coordinators to ensure the best outcomes.
Professional
Licensed, trained, and experienced in enabling technology, assistive technology, and home modifications.
Lasting
Our support continues after installation to ensure long-term success.
Ready to Get Started?
Submit a referral today or contact us to learn more about how ETS can help.